Shipping policy

Last Updated: June 2026

Delivery Coverage

We deliver throughout the United Kingdom and selected international destinations.

Delivery Time

Estimated delivery time is 4 –15 business days.

Delays may occur due to customs clearance, public holidays, weather conditions, courier disruptions, or other factors beyond our control.

Shipping Partners

Orders may be shipped using trusted courier services including:

DHL · UPS · DPD · Royal Mail

Customer Responsibility

Customers are responsible for providing accurate shipping information. Additional charges may apply if an order must be re-shipped due to an incorrect or incomplete address.

Customs & Duties

International customers may be responsible for customs duties, import taxes, or other local charges imposed by their country.

Need Help?

Email: aftechsolutionsltduk@gmail.com

Phone / WhatsApp: +44 7481 784877

The summary card above highlights the key shipping terms. The detailed policy below provides the full terms and conditions.

Detailed Shipping Policy

Pure Petal Studio is committed to delivering orders safely, securely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Company Information

Field Details
Company Name AF TECH SOLUTIONS LTD
Company Number 16932785
Trading Name Pure Petal Studio
Registered Office Office 16356, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email aftechsolutionsltduk@gmail.com
Phone / WhatsApp +44 7481 784877

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing notes

  1. Orders placed on weekends or public holidays may be processed on the next working day.

  2. Processing time is separate from shipping and delivery time.

  3. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Delivery Coverage

We currently deliver throughout:

  • United Kingdom

  • Selected international destinations where courier services are available

Delivery Timeframe

Estimated delivery time is 3–15 business days.

Delivery times are estimates only and may vary depending on:

  • Destination location

  • Customs clearance procedures

  • Public holidays

  • Weather conditions

  • Courier network disruptions

  • Other circumstances beyond our reasonable control

Important

Delivery dates are estimates and are not guaranteed.

Shipping Partners

To ensure reliable delivery, we work with trusted courier companies including:

  • DHL

  • UPS

  • DPD

  • Royal Mail

  • Other reputable logistics providers where applicable

Tracking Information

Once your order has been dispatched, you may receive a shipping confirmation email containing:

  • Shipment details

  • Tracking number (where available)

  • Courier information

Customers can track their shipment directly through the courier's official tracking system.

Customs, Duties & Taxes

For international orders:

  • Customers may be responsible for customs duties, import taxes, VAT, or other local charges imposed by their country.

  • Pure Petal Studio is not responsible for customs-related delays or additional charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delivery issues resulting from:

  • Incorrect addresses

  • Incomplete shipping information

  • Failed delivery attempts caused by customer error

Additional shipping charges may apply for reshipment requests.

Lost, Delayed, or Damaged Shipments

While we work with reliable courier partners, delays or issues may occasionally occur.

Pure Petal Studio shall not be held responsible for delays caused by:

  • Courier companies

  • Customs inspections

  • Natural disasters

  • Government restrictions

  • Events beyond our reasonable control

If your package arrives damaged, please contact our support team as soon as possible and provide clear photographs of the package and its contents.

Customer Support

If you have questions regarding your order, shipping status, or delivery, please contact us:

Pure Petal Studio

Email: aftechsolutionsltduk@gmail.com

Phone / WhatsApp: +44 7481 784877

Support Hours: Monday – Saturday, 09:00 AM – 06:00 PM (UK Time)

Policy Updates

Pure Petal Studio reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.