Contact information

Pure Petal Studio

Timeless Fashion for Modern Women

At Pure Petal Studio, we value our customers and are committed to providing professional, friendly, and responsive customer support. Whether you have questions about our products, orders, shipping, returns, or general enquiries, our team is here to assist you.

We aim to respond to all customer enquiries as quickly as possible and provide the best possible shopping experience.

Customer Support

If you need assistance regarding an order, product information, delivery status, exchanges, returns, or any other matter, please contact us using the details below.

Email Support

📧 Email:
aftechsolutionsltduk@gmail.com

For general enquiries, order support, returns, exchanges, and customer service requests.

Phone Support

📞 Phone:
+44 7481 784877

WhatsApp Support

📱 WhatsApp:
+44 7481 784877

Customers may contact us directly via WhatsApp for order-related enquiries and customer support during business hours.

Customer Service Hours

🕒 Support Hours

Monday – Saturday

09:00 AM – 06:00 PM (UK Time)

Closed on Sundays and public holidays.

Messages received outside business hours will be responded to on the next working day.

Registered Business Address

AF TECH SOLUTIONS LTD

Office 16356
182-184 High Street North
East Ham, London
United Kingdom
E6 2JA

Company Details

Trading Name: Pure Petal Studio

Legal Business Name: AF TECH SOLUTIONS LTD

Company Number: 16932785

Registered in: England and Wales

Before Contacting Us

To help us assist you more efficiently, please include the following information when contacting customer support:

Full Name
Order Number (if applicable)
Email Address used for the order
Description of your enquiry
Photos of the product (if reporting a damaged or incorrect item)

Providing complete information helps us resolve enquiries more quickly.

Response Times

We aim to respond within:

Emails: 24–48 business hours
WhatsApp Messages: Within business hours where possible
Order-related enquiries: As soon as reasonably possible

Response times may be longer during peak sales periods, public holidays, or promotional events.

Business Commitment

At Pure Petal Studio, customer satisfaction remains our priority. We are committed to providing reliable support, clear communication, and professional service at every stage of your shopping experience.

Thank you for choosing Pure Petal Studio.