Refund policy

Last Updated: June 2026

Pure Petal Studio

Timeless Fashion for Modern Women

At Pure Petal Studio, we are committed to providing our customers with a smooth, transparent, and enjoyable shopping experience. We take pride in offering carefully selected fashion products and maintaining high standards of quality and customer service.

Please read this Return & Refund Policy carefully before placing an order, as it outlines your rights, responsibilities, and the procedures relating to returns, exchanges, cancellations, and refunds.

By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

1. Company Information

This website is owned and operated by:

AF TECH SOLUTIONS LTD

Company Number: 16932785

Trading Name: Pure Petal Studio

Registered Office Address:
Office 16356
182-184 High Street North
East Ham, London
United Kingdom, E6 2JA

Email: aftechsolutionsltduk@gmail.com

Phone / WhatsApp: +44 7481 784877

2. Our Commitment to Quality

Customer satisfaction is important to us. Every effort is made to ensure that products are inspected and packaged carefully before dispatch.

If you experience any issue with your order, our customer support team will work with you to reach a fair and reasonable resolution in accordance with this policy.

3. Refund Policy

Do We Offer Refunds?

Pure Petal Studio operates a No Refund Policy except where required by applicable law.

Once an order has been successfully placed and payment has been processed, refunds will generally not be available.

Refund requests based on the following reasons will not be accepted:

  • Change of mind

  • Ordering the wrong product

  • Incorrect size selected by the customer

  • Personal preference

  • Failure to read product descriptions

  • Delivery delays caused by courier companies

  • Refusal to accept delivery

  • Failure to provide a correct delivery address

Customers are encouraged to carefully review all product details, sizing information, and order information before completing a purchase.

4. Exchange Policy

Although refunds are generally unavailable, we may offer an exchange in specific circumstances.

Exchanges may be considered if:

  • The product received is defective.

  • The product arrives damaged.

  • An incorrect item was delivered.

  • A manufacturing defect is identified.

All exchange requests must be submitted within 30 days of receiving the order.

5. Conditions for Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The item must be unused.

  • The item must be unworn.

  • The item must be unwashed.

  • All original tags must remain attached.

  • Original packaging must be included.

  • The item must be returned in the same condition in which it was received.

Items that show signs of wear, washing, misuse, alteration, or damage caused by the customer may not qualify for exchange.

6. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible.

To help us process your request efficiently, please provide:

  • Order number

  • Full name

  • Description of the issue

  • Clear photographs of the item

  • Photographs of packaging (if applicable)

Our customer service team will review the information and provide further instructions.

Failure to provide sufficient evidence may delay the review process.

7. Exchange Approval Process

Once your request is received:

Step 1

Our support team reviews your claim.

Step 2

Additional information or photographs may be requested.

Step 3

If approved, return instructions will be provided.

Step 4

Upon receiving and inspecting the returned item, we will arrange a replacement item where available.

Step 5

If the original item is unavailable, we may offer:

  • An alternative product of equal value

  • Store credit

  • A voucher for future purchases

The final resolution will be determined at our discretion.

8. Return Shipping Responsibility

Customers may be responsible for return shipping costs unless:

  • The item was incorrect.

  • The item was defective.

  • The item was damaged upon arrival.

In approved cases involving company error, Pure Petal Studio may cover or reimburse reasonable return shipping costs where appropriate.

9. Non-Returnable and Non-Exchangeable Items

The following products may not be eligible for return or exchange unless defective:

  • Sale items

  • Clearance products

  • Promotional items

  • Gift cards

  • Digital products

  • Personalized items

  • Custom-made products

  • Items showing signs of use

For hygiene reasons, certain categories of products may also be excluded from return or exchange.

10. Order Cancellation Policy

Customers may request cancellation only before an order has been processed and dispatched.

Once an order has been shipped, cancellation is no longer possible.

To request cancellation, customers should contact us immediately after placing their order.

While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.

11. Refused Deliveries

Customers who refuse delivery of an order after dispatch may become responsible for:

  • Return shipping charges

  • Additional handling costs

  • Administrative fees

Repeated refusal of deliveries may result in restrictions on future purchases.

12. Delivery Delays

We work with trusted courier companies; however, delivery times are estimates only.

Pure Petal Studio shall not be responsible for delays caused by:

  • Courier service disruptions

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Transportation issues

  • Force majeure events

  • Circumstances beyond our reasonable control

Delivery delays do not automatically qualify for refunds or exchanges.

13. International Orders

For international orders:

  • Refunds are generally not available.

  • Exchanges may be offered where appropriate.

  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

Pure Petal Studio is not responsible for customs-related delays or fees.

14. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Verify customer information

  • Request supporting documentation

  • Refuse suspicious claims

  • Reject fraudulent return requests

Any misuse of our return process may result in account restrictions or refusal of future orders.

15. Policy Updates

Pure Petal Studio reserves the right to update, amend, modify, or replace this Return & Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

16. Contact Us

If you have questions regarding this Return & Refund Policy or require assistance with an order, please contact our support team.

Pure Petal Studio

Email: aftechsolutionsltduk@gmail.com

Phone / WhatsApp: +44 7481 784877

Company Information

AF TECH SOLUTIONS LTD
Company Number: 16932785

Registered Office:

Office 16356
182-184 High Street North
East Ham, London
United Kingdom, E6 2JA

By placing an order through Pure Petal Studio, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.